Portada COVID (1)

Travel Cancellation Insurance – Coverage per COVID-19

ASSISTANCE

We consider COVID-19 as a disease. Therefore, our Assistance cover includes COVID-19 as any other illness.
However, we exclude the consequences of restriction of movement as a result of the Covid pandemic (confinement, border closures, state of emergency, general quarantines, etc.).
The maximum amount of the expenses we pay in each case is the amount indicated in the affected guarantees of the contracted modality.

What your policy DOES cover
  • Medical / hospital care if you become ill with COVID-19
    Diagnostic test (PCR) to confirm COVID-19 infection if:
  • You have symptoms
  • You do not have symptoms, but are required to go to a hospital or medical centre for treatment for another illness or an accident
  • You are not symptomatic, but are required to return to a hospital or medical facility for treatment for another illness or accident:
    • you have been ill with COVID-19
    • You have been in quarantine prescribed by a doctor due to suspicion of COVID-19
    • You have missed Your return ticket because You have to wait for PCR test results.
  • Transfer of mortal remains if you die of COVID-19. Provided that there are no legal, governmental or sanitary impediments.
    Extension of hotel stay / accommodation if You are ill, but do not require hospitalisation.
    The hotel stay must be prescribed by a doctor.
  • Early return if an Immediate Family Member of Yours:
    • Dies of COVID-19 in Spain or
    • You are hospitalised in Spain due to COVID-19
What your policy does NOT cover
  • Return transfer to Your usual place of residence if You are not ill, but cannot return by the means foreseen due to the pandemic situation (e.g. border or airport closures, flight cancellations).
  • Extension of hotel stay if you are not ill, even if the authorities have ordered you to be confined or have restricted your mobility.
  • Early return if a Direct Family Member of Yours is asymptomatically ill with COVID-19 or with a disease process that does not require hospitalisation.
  • Cost of diagnostic test (PCR):
    • if you have no symptoms,
    • if they are not required to do so in order to treat you for any other illness or accident, o
    • if you are requested by the authorities of the country where you are staying after you have passed the COVID-19 quarantine or have recovered from the disease.
  • The entire resort / hotel where you are staying is quarantined.

CANCELLATION

We consider COVID-19 as a disease. Therefore, our Assistance cover includes COVID-19 as any other illness.
However, we exclude the consequences of restriction of movement as a result of the Covid pandemic (confinement, border closures, state of emergency, general quarantines, etc.).
The maximum amount of the cancellation costs we pay is the amount indicated in the contracted modality.

What your policy DOES cover
  • If You or Your Immediate Family Member dies from COVID-19 between taking out the insurance and the date on which the Trip commences.
  • If You become ill with COVID-19 in the two weeks prior to the start of the Trip and do not require hospitalisation.
  • If You become ill with COVID-19 and are hospitalised in the four weeks prior to the start of the Trip
  • If You are under medical quarantine by COVID-19 on the date of commencement of Travel. The quarantine must be prescribed by a medical doctor.
  • If your Immediate Family Member is hospitalised by COVID-19 and this prevents you from making the Journey.
  • If you are denied boarding because you have fever or other symptoms. You must have a positive COVID-19 test performed on the same day or within the following three days.
  • If Your presence or services are required by the authorities of Your country as part of the response to the situation created by COVID-19.
What your policy does NOT cover
  • If You cancel the Trip because the authorities at the place of origin of the Trip order confinement or restrict mobility.
  • If You become ill due to COVID-19 and cancel the Trip too early, without waiting to know if You will be able to travel on the scheduled date.
  • If you cancel your trip because you are afraid to travel due to the pandemic situation.
  • If You cancel the Trip because the destination country does not admit travellers coming from other countries.
  • If the authorities at the destination of the Journey order confinement or restrict mobility and this situation was known before the Journey commenced.
  • If you are denied boarding because you have a fever or other symptom and:
    • no positive COVID-19 test on the same day or within three days or
    • the test you present is negative
  • If the airline cancels flights before or during the Journey.
  • If the authorities close the airspace before or during the Journey.